Terms and conditions.

1. Who you are buying from

The Electronic Communications and Transactions Act requires us to tell you exactly who we are before you buy. This is us.

Registered name

K2026667767 (Pty) Ltd

Trading as

ZEVA

Legal status

Private company, registered in South Africa

Registration number

2026/667767/07  ·  enterprise number K2026667767

Place of registration

Companies and Intellectual Property Commission, South Africa

VAT

Not a registered VAT vendor. Our turnover is below the threshold for compulsory registration, so no VAT is charged on your order and we cannot issue a tax invoice.

Where we trade

Online only, to consumers in all nine provinces. We hold no warehouse and have no premises open to the public, so there is no shop to visit and no street address to call on.

Serving legal documents

At our registered office, as recorded with the Companies and Intellectual Property Commission under registration number 2026/667767/07.

How to reach us

Email only — info@zeva.co.za, answered within one business day. We do not publish a telephone number and we do not take calls. Everything we do is in writing, so that you have a record of it and so do we. If you would rather not deal with us directly, section 9 below names two bodies that will take your complaint for free.

Website

zeva.co.za

Industry ombud

Consumer Goods and Services Ombud — cgso.org.za, 011 781 2607

Code of conduct

The Consumer Goods and Services Industry Code of Conduct, published under section 82(8) of the Consumer Protection Act and binding on suppliers in this industry. It is available at cgso.org.za.

Company records

ZEVA is a trading name of K2026667767 (Pty) Ltd, a private company registered in South Africa with the Companies and Intellectual Property Commission under registration number 2026/667767/07, enterprise number K2026667767. Its sole director is Danielle du Preez. These are the details section 43(1)(f) of the Electronic Communications and Transactions Act requires us to publish, and they can be checked against the public CIPC register.

Keeping a record of your order. Your order confirmation email is your record of the transaction, and it sets out what you bought, what you paid and these terms as they stood on that day. Keep it. If you lose it, email us and we will send it again. If you have an account with us, your orders are also listed there.

2. Placing an order

You confirm you are 18 or older, or that an adult is buying on your behalf. We do not knowingly sell to children, and our products are not intended for use on children.

Before you pay, the checkout shows you the whole order, lets you correct any mistake, and lets you back out. Nothing is charged until you confirm.

Clicking pay is your offer to buy. The contract begins when we email to accept the order, not before. If we cannot supply what you ordered, we cancel it and refund you in full.

We may decline or cancel an order before acceptance, and we will refund you in full if we do. We may also limit quantities where an order looks like it is for resale rather than for personal use.

3. Prices, and what happens when one is wrong

Prices are in South African rand. ZEVA is not a registered VAT vendor, so no VAT is charged on your order and no VAT is shown at checkout. We cannot issue a tax invoice, and you should not treat your receipt as one.

The price at checkout is the full price: the product, plus delivery, with nothing added afterwards. No handling fee. No customs charge on arrival.

Prices can change, but never on an order we have already accepted.

If a price is obviously wrong, a decimal in the wrong place or a product listed at a fraction of its cost, we will tell you before we ship. Then you choose: pay the correct price, or cancel for a full refund. We will not quietly charge you the difference.

4. Delivery

We do not hold stock. Your order goes to the manufacturer when you buy it.

Allow up to 12 weeks. Up to 11 of those are the supplier leg, which we do not control. The last 1 to 5 business days are the courier to your door.

Twelve weeks is the agreed delivery period, and you agree to it when you place your order. That agreement matters twice over. It is the agreed date for the purposes of section 19 of the Consumer Protection Act. It is also the agreement contemplated by section 46 of the ECT Act, which would otherwise require us to execute your order within 30 days. We are telling you the real figure before you pay precisely so that it is agreed rather than assumed.

If we pass twelve weeks, you may cancel and take a full refund, with no cancellation charge.

Delivery is R100 anywhere in South Africa, whatever the order is worth, and R150 for Express. That is the whole price. There is no surcharge for outlying areas and nothing is added after checkout. We deliver in South Africa only.

Express applies to the final courier leg only. It is a faster courier from us to you once your order has reached us and been checked. It does not shorten the supplier leg, which is the long part of the wait, and it is not a 1 to 2 day delivery. Whichever you choose, the agreed period remains up to 12 weeks. We do not hold stock and we will not promise a date we cannot keep.

Someone must be there to sign for the parcel, and we cannot deliver to a post box.

If your parcel cannot be delivered. If the address you gave us is wrong or incomplete, or nobody can take delivery after the courier has tried, the parcel comes back to us. We will hold it and email you.

• Redelivery costs R100, because it is a second courier journey. We will tell you before we send it.
• If you would rather cancel at that point, we refund the price of the goods. The original R100 delivery is not refunded, because that journey was made.
• None of this applies if the failure was ours or the courier's — a missed attempt, a parcel sent to the wrong place, a courier who never arrived. Then we redeliver at our cost, or refund you in full, and you choose which.

Please tell us as soon as you can if your address changes after you order. Before dispatch it costs nothing to correct.

Risk in the goods passes to you on delivery. Please check your parcel when it arrives and tell us within 7 days if anything is damaged, missing or not what you ordered. Telling us later does not cost you your rights — section 56 of the Consumer Protection Act gives you six months on goods that are defective, unsafe or not as described.

5. Cancelling and returning

You may cancel at any time. We buy your order from the manufacturer once you place it, so what a cancellation costs depends on when you tell us. Here is the whole schedule, in advance.

Within 2 business days

Before your order goes to our supplier. Full refund of everything you paid, including delivery. Nothing deducted, no reason needed.

Before we dispatch

Once we have ordered from the supplier, our money is committed for up to eleven weeks. Full refund less a R100 cancellation charge — a reasonable charge under section 17 of the Consumer Protection Act, covering payment processing and order handling we cannot recover.

Within 7 days of delivery

Section 44 of the ECT Act. Full refund of everything you paid, including delivery, with no cancellation charge. You pay only the direct cost of returning the goods, which is the only charge the Act allows us.

Day 8 to day 30, unopened

Our own offer, beyond what the law requires. Refund of the goods less a 15% restocking charge. Delivery is not refunded and you pay the return. The item must be unopened, with any seal intact.

We do not charge a cancellation fee where the cancellation follows the death or hospitalisation of the person the order was for — section 17(5) of the CPA requires that, and so would we — or where we have missed our own 12-week delivery commitment.

Opened skincare cannot be returned, and we cannot take returns more than 30 days after delivery. Cosmetics are goods that by their nature cannot be returned once the seal is broken, which is the exception in section 42(2)(h) of the ECT Act. It is a hygiene rule, not a way around your rights: it does not apply to anything faulty, unsafe, damaged or not what you ordered, and it does not affect your rights under sections 55 and 56 of the Consumer Protection Act.

If you want to keep the 7-day cooling-off open, keep the seal intact. Once a product is opened we can no longer resell it, and the exception above applies. Unopened, you may cancel for any reason at all within those 7 days and we refund everything.

Always returnable, always free. Anything that arrives damaged, faulty, unsafe, or that is not what you ordered. We pay that return, and you choose a refund, a repair or a replacement. No cancellation or restocking charge ever applies. Section 56 of the CPA gives you six months on goods that fail.

Email us with your order number and we will confirm which of these applies to you, in writing, and tell you the exact amount, before anything is deducted.

Refunds go back to the method you paid with, within 5 to 7 business days of the cancellation or of the return reaching us, and in every case within the 30 days section 44(2) of the ECT Act allows us.

6. Your rights under South African law

These terms sit underneath the Consumer Protection Act 68 of 2008 and the ECT Act 25 of 2002. Where anything here conflicts with either, the law wins.

Nothing on this page limits your right to safe, good quality goods, to fair dealing, or to the disclosures the law requires. No term here is intended to be unfair, unreasonable or unjust within the meaning of sections 48 to 52 of the CPA.

7. What we sell, and what we do not claim

Our products are cosmetics. They are not medicines. Nothing on this site diagnoses, treats, cures or prevents any disease or condition. We do not promise results, and we do not promise them in a fixed number of days.

Skincare works differently on different people. Descriptions of what an ingredient is used for are general information about that ingredient, not a promise about what it will do for your skin.

We are a retailer, not the manufacturer. Our products are made by third parties and imported. Product information, ingredient names and directions on this site come from the manufacturer. Manufacturers change formulations, packaging and batch details without telling their distributors.

The packaging that arrives with your order is the authority. Read the label and the ingredient list on the product itself before you use it, and follow the directions printed on it. Where the label differs from this website, the label governs.

8. Allergies, sensitivities and skin reactions

Any cosmetic can cause a reaction, including one you have used before. This section matters, so please read it before you order.

Patch test everything. Apply a small amount to the inside of your forearm and leave it for 24 hours before putting it on your face. If you see redness, itching, burning or swelling, do not use the product.

Stop if your skin reacts. Stop using the product straight away, and see a doctor or a pharmacist if the reaction is severe, spreading, or does not settle.

Ingredients you may need to avoid. Some products in our range contain ingredients that are known to cause reactions in some people, and we name them on the product page and here:

• Lanolin — in the Sadoer White Truffle. A known sensitiser, and a problem if you react to lanolin or wool alcohols.
• Coconut oil — in the Milk cleanser. Can bring on breakouts in some people.
• Milk extract — in the Milk products. Dairy-derived.
• Sturgeon caviar extract — in the Resurrection Plant Face Cream. Animal-derived, and relevant if you have a fish allergy.
• Ascorbic acid, alpha-arbutin and citric acid — active ingredients across the range. Introduce them gradually and wear sun protection while you use them.

If you have a known allergy, ask us first. Email info@zeva.co.za before you order, tell us what you react to, and we will send you the ingredient information we hold for that product so you can check it. If you would rather wait and check the printed label when your order arrives, you may return it unopened within 30 days.

Ask a doctor first if you are pregnant or breastfeeding, if you are being treated for a skin condition, if you use prescription skincare such as a retinoid, or if you are treating broken, burnt or infected skin. We sell cosmetics and we are not qualified to advise you on any of that.

These products are for external use on intact adult skin. Keep them away from your eyes and out of reach of children. Do not swallow them.

Tell us if you react. Email us with your order number, the product, and what happened, as soon as you can. We record every report and raise it with the manufacturer, and we cannot trace a batch if we do not know.

9. If something goes wrong

Email info@zeva.co.za with your order number. We reply within one business day, and aim to resolve a complaint within 10 business days.

If we cannot settle it between us, you may take the matter to the Consumer Goods and Services Ombud at cgso.org.za or on 011 781 2607. The Ombud applies the Consumer Goods and Services Industry Code of Conduct, named in section 1 above; the service is free to you and its decisions bind us.

You may also take the matter to the National Consumer Commission, or to any court with jurisdiction. Nothing on this page stops you doing any of that, at any time, and you do not have to come to us first.

10. Your personal information

We process your information under POPIA, and only to take, fill and support your order. We do not sell it. The privacy page sets out what we hold, why, how long we keep it, and how to ask us to delete it.

11. Paying safely

Payment is handled by our payment provider over an encrypted connection. Your card number is entered on their system, not ours, and never reaches our servers. We cannot see it and we do not store it.

12. Our liability

We are responsible for the goods we sell you, and for the duties the CPA and the ECT Act place on us. Section 61 of the CPA makes us liable for harm caused by unsafe goods, by a product defect or hazard, or by inadequate instructions or warnings. We do not try to contract out of that, and we could not if we wanted to.

What we ask instead is that you use our products as the label and section 8 of these terms describe. Where harm is caused by use that ignores those directions and warnings — using a product you were told contains something you react to, using it on broken skin, using it in the eyes, or giving it to a child — that is not something we are able to take responsibility for.

We do not accept liability for loss caused by something genuinely outside our control, such as a courier strike, a supplier shutdown or a border delay, beyond cancelling your order and refunding you in full.

Except where the CPA says otherwise, we are not liable for indirect or consequential loss, for loss of profit, or for loss of earnings.

Nothing here excludes our liability for death, personal injury, gross negligence, fraud, or anything else the law does not allow us to exclude.

13. The site itself

The text, layout and photography on this site belong to ZEVA or its suppliers, and may not be copied or republished without our permission.

We keep this site accurate and up to date as far as we reasonably can. Obvious errors and omissions may be corrected, and correcting one never changes an order we have already accepted.

14. Changes

We may update these terms. The version that applies to your order is the one published on the day you placed it, and the date at the top of this page says when it last changed.

15. Governing law

South African law applies, and the South African courts have jurisdiction.