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Terms & Conditions

Please read these terms carefully before placing an order.

Last updated: June 2025. By placing an order with ZEVA, you agree to these terms.

1. About ZEVA

ZEVA is an online retailer operating from South Africa, selling luxury beauty, skincare, wellness and winter warmth products to consumers across all 9 South African provinces.

2. Orders & Payment

By placing an order, you confirm that you are 18 years or older. We accept Visa, Mastercard, and EFT. All prices are in ZAR and include VAT where applicable.

3. Shipping & Delivery

We aim to dispatch within 1–2 business days. Delivery is typically 3–7 business days. See our Shipping & Returns Policy for full details.

4. Returns & Refunds

Returns accepted within 30 days of delivery on eligible items. Opened hygiene products cannot be returned. See our Shipping Policy.

5. Consumer Protection

These terms are subject to the Consumer Protection Act 68 of 2008 (CPA) and ECTA. Nothing in these terms limits your statutory rights as a South African consumer.

6. Intellectual Property

All content on the ZEVA website is the property of ZEVA or its licensors. You may not reproduce or use any content without prior written permission.

7. Privacy

We process personal information in accordance with our Privacy Policy and POPIA.

8. Governing Law

These terms are governed by the laws of the Republic of South Africa.

9. Contact

For questions: support@zeva.co.za

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