Delivery and returns
Your order is sent from Johannesburg by courier. Most arrive within the week.
- 3 to 7 working daysFrom the day you pay to the day it reaches your door.
- Free from R350Under R350, R79 per order, however many items you add. Nothing is added later.
- South Africa onlyAll nine provinces, to a street address.
How your order reaches you
We do not keep stock ourselves. Our supplier in Johannesburg holds it. We place your order with them within one working day, and they pack it and hand it to a courier.
We email you when it has been sent. Someone must be there to receive the parcel, and a courier cannot deliver to a post box.
What delivery costs
Free on orders of R350 or more. Under R350 it is R79 per order, anywhere in South Africa. It is added at checkout and it is the whole delivery price.
If your order is late
Three to seven working days is what to expect. If your parcel has not arrived 14 working days after you paid, email us. You may cancel and we refund everything you paid, delivery included.
If your parcel cannot be delivered
If the address was wrong or incomplete, or nobody could receive the parcel after the courier tried, it goes back to the sender and we email you.
Sending it again costs R79, because it is a second courier trip, and we tell you before we send it. If you would rather cancel then, we refund the goods but not the first R79, because that trip was made.
If the failure was ours or the courier's, none of that applies. We send it again at our cost or refund you in full, and you choose.
Changing your mind
- Before it is sent
- Email us and we cancel the order. Full refund, delivery included.
- Within 7 days of delivery
- Section 44 of the ECT Act lets you cancel for any reason. We refund everything you paid, delivery included. You pay only the cost of sending the item back. It must be unused and in its packaging.
Used items cannot come back unless they are faulty, and nor can a lip or skin product once it has been opened. These are things that touch skin, lips and hair, so once one has been used or opened we cannot pass it on to anyone else.
If something is wrong with it
Damaged, faulty or not what you ordered: we pay the return. You choose a refund or a replacement. Section 56 of the Consumer Protection Act gives you six months on goods that fail.
Please look at your parcel when it arrives and tell us within 7 days if anything is missing or broken. A photo helps.
How to start a return
Email info@zeva.co.za with your order number and what is wrong. We reply within one working day with the return address. Please wait for that reply before you send anything.
Refunds go back to the card you paid with, within 5 to 7 working days of the return reaching us.
Your rights under the Consumer Protection Act 68 of 2008 are in addition to all of this. The full detail is in our terms and conditions.