Questions people ask

How long does delivery take?

Three to seven working days from the day you pay. Your order is sent from Johannesburg by courier. The delivery page has the detail.

What does delivery cost?

Nothing on orders of R350 or more. Under R350, R79 per order, anywhere in South Africa, however many items you add.

Do you deliver outside South Africa?

No. South Africa only.

Can I cancel?

Yes. Before your order is sent, we refund everything. After it arrives you have 7 days to change your mind, as long as the item is unused and in its packaging.

Can I return something?

Unused, within 7 days of delivery: yes, and you pay the cost of sending it back. Faulty, damaged or the wrong item: always, and we pay the return.

Used items, and lip or skin products that have been opened, cannot come back unless they are faulty, because they touch skin, lips and hair.

How do I pay?

By card at checkout, through PayFast.

Is my card safe?

Your card details are entered on PayFast's system and never reach us.

Will mine look exactly like the picture?

The item is the one pictured. Where a product comes in more than one colour, the product page says so. The packaging can differ from the photo.

Where are you?

ZEVA is an online shop run from Krugersdorp, Gauteng. There is no shop to visit. Email info@zeva.co.za and a person replies within one working day.

Do I pay VAT?

No. ZEVA is not a VAT vendor, so no VAT is added to your order.