The things people ask.

How long does delivery take?

Up to 12 weeks. Up to 11 weeks from our supplier to us, then 1 to 5 business days by courier to you. The delivery page explains both legs.

Why so long?

We do not hold stock. Your order goes to the manufacturer when you buy it.

What does delivery cost?

R100 anywhere in South Africa, whatever the order is worth. Outlying areas may carry a surcharge, shown at checkout before you pay.

Do you deliver outside South Africa?

Not yet.

Can I cancel, and what does it cost?

Free within 2 business days of ordering. After that, R100 until we dispatch. Free again within 7 days of delivery, under the ECT Act — that one is your statutory right and we deduct nothing. The delivery page has the whole schedule.

Can I return something?

Unopened, within 30 days. From day 8 a 15% restocking charge applies and the delivery charge is not refunded, because that window is our own offer rather than a legal right.

Opened skincare cannot be returned — once a seal is broken a cosmetic cannot be resold. None of that applies to anything faulty, damaged or wrongly supplied: those come back free, always, and we pay the return.

What is in the products?

Each product page lists what the manufacturer has given us. Some of those lists are incomplete, and where that is so the page says it. If you have an allergy or a sensitivity, email us before you order and we will send you everything we hold.

Which one should I choose?

Sakura for dullness. White Truffle for fine lines. Milk for skin that feels tight. Centella for redness. The Resurrection Plant cream for firmness, if you want one product rather than a routine.

Can I use every piece from day one?

If you have bought a full routine, better not to. Introduce the pieces over two weeks so that if your skin objects, you know which one caused it. There is a guide in the journal.

How do I pay?

Visa, Mastercard and instant EFT at checkout.

Is my card safe?

Your card details are handled by the payment provider and never reach our servers.