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Shipping & Returns

Everything you need to know about delivery and our returns process.

Last updated: June 2025. Questions? Email support@zeva.co.za

Delivery Areas

ZEVA delivers to all 9 provinces in South Africa via The Courier Guy and Aramex. We do not currently ship internationally.

Shipping Costs

Order ValueDelivery CostEstimated Time
Over R1,000Free3–7 business days
Under R1,000Calculated at checkout3–7 business days
Remote areasSurcharge may apply5–10 business days

Processing Time

Orders are processed within 1–2 business days of payment confirmation. You'll receive a tracking number via email once dispatched.

Returns Policy

We accept returns within 30 days of delivery on eligible items.

Eligible for Return

  • Unused, unopened items in original packaging
  • Incorrectly sent items
  • Damaged or defective items
  • Winter warmth products in unworn condition with tags attached

Not Eligible

  • Opened skincare or hygiene products
  • Used beauty tools or wellness products
  • Items returned after 30 days

How to Return

Email support@zeva.co.za within 30 days with your order number, item(s) and reason. We'll respond within 2 business days with instructions.

Refunds

Refunds are processed within 5–7 business days to your original payment method once we receive and inspect the return.

Questions? Email support@zeva.co.za — we respond within 24 business hours.

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